RETURNS AND REFUND POLICY
Welcome to the Returns and Refund policy of www.nailsoffnailson.com (“NoNo Nails”, “we”, “us” and “our”).
RETURNS & REFUNDS
Please return your product after contacting NoNo Nails at support@nailsoffnailson.com within 7 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. NoNo Nails will provide you the Return address by sending you an email upon your request.
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Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. NoNo Nails will not be held responsible for packages not received by us that were returned without a tracking number.
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We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
Return/Refund request is made after 7 days from the date of receiving the product.
Product is used and damaged by the Customer
Incomplete product or partial order
Fraudulent Return/Refund request
INCORRECT OR FAULTY PRODUCTS
Should you receive an incorrect or faulty product please immediately contact us after receiving the product. The product needs to be returned within 7 days with return shipping label. Upon receipt of the returned product we will assess its condition before authorizing a refund or exchange.
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If you receive your product and it has been damaged during shipment, please email us at support@nailsoffnailson.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
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CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on support@nailsoffnailson.com